Communication, contrary to popular belief, is very difficult. Generally, people have good intentions and want to do well when asked to do something. They often put a lot of time and effort into their work. Then, when it turns out that they have performed badly, they are dissatisfied and this lowers their self-esteem. Sometimes they feel that they have been treated badly by the person who commissioned them with the task. This, in turn, leads to disagreements, ambiguity and conflict. While there may be different reasons for this, miscommunication usually first occurs at the moment when a request is expressed, at the time of its commissioning.