The following checklist provides a quick reminder of some questioning and listening techniques to try with practical examples.
|Questioning and Listening Techniques||Examples of Questions to Try|
|Use open questions which invite full and revealing answers||‘What attracted you to…. ?’‘How do you think you would like….?’‘Why do you think self employment is right foryou…?’|
|Avoid closed questions such as ‘Do you go out a lot with people?’Aim at encouraging some self-analysis||‘How important is it to you to be with people in your spare time?’‘What strengths and qualities did you feel you needed to….?’‘What are your main worries about becoming selfemployed?’
‘What have your previous experiences of school, college, work given you in terms of
skills and outlook, attitude?’
|Probing questions can bring more details to thesurface.||‘How would you react to opposition from your parents?’‘When was the last time you saw something through from start to finish?’|
|Attentive and active listening comes top of the list of interviewing qualities. Encouragement and tone of voice are important here. Depending on the responses of the client, a whole range of questions could be appropriate.||‘What are your main selling points?’‘How much do you know about….?’|